[September 2023] - The way you will be invoiced has changed.
You will now receive an invoice each month. Based on client feedback, this was suggested to be much easier for everybody.
All of your invoices with us are accessible by a private link to a Dropbox folder. You can view or download your invoices anytime.
At your next renewal date, you will receive a link to your folder.
If you would prefer to receive your invoices by email, please let us know.
If you lose the link, fill out the form at https://www.help.onlinedesigns.uk/request-your-invoice-link
How does our invoicing work?
You will be using one of the three styles of invoicing. We are currently moving everybody to Option 1, Monthly Invoicing.
1. MONTHLY INVOICING (paying monthly)
You will move to this at your next renewal or you may already be on it. You are invoiced monthly and all your invoices will be in your private invoice folder for download anytime.
Each month you will receive a notification from GoCardless that a monthly payment will go out. You do not need to do anything with this.
Visit your Dropbox folder each time you want to download your invoices.
You are still on an annual agreement with us and at every renewal you are committeed to the next year.
2. YEARLY INVOICING (paying monthly)
This is the method we've been using for a few years and are moving away from.
People on this method are invoiced yearly and charged monthly by GoCardless. You will have 1 yearly invoice for all of your services combined. Your monthly payments are deducted from the invoice.
If you change your services halfway through the year, you will be credited the remainder of your yearly invoice and a new one will be raised for the remainder of your renewal term.
3. YEARLY INVOICING (paying yearly)
A very small number of clients choose to pay us yearly instead.
We do not offer this option unless in exceptional circumstances.
People on this method are invoiced yearly and pay upfront for the term. You will have 1 yearly invoice for all of your services combined.
If you change your services halfway through the year, you will be credited and refunded the remainder of your yearly invoice and a new one will be raised for the remainder of your renewal term.